Frequently Asked Questions

While you can answer internal calls at the SmartRescue, the SmartRescue base station requires a phone line to be connected in order to operate properly.(Callboxes can not place a call without one.)

At least one call box and one call commander need to be connected to the BOSS in order to proceed with configuration.

At least one call box and one call commander need to be connected to the BOSS in order to proceed with configuration.

Since we only test our own cellular gateways, using our cellular gateways would be our recommendation. However, if you are using your own, they should be able to mimic our phone line requirements (carry between 48v and 52v. 20-25 mA loop current and 500 ms open loop disconnect to pass DTMF tones).

Yes, typically your center pins are red and green and your outer pins are yellow and black. All 4 wires are required in our SmartRescue system.

Yes, phone lines should carry between 48v and 52v. 20-25 mA loop current and 500 ms open loop disconnect to pass DTMF tones.

The phone line is likely on a ring down circuit. This means that the phone line is doing the dialing, not our phone. When our phones do a line check, they need to go off hook.

Once the phone goes off hook to check the line, the ring down circuit will try placing a call. Ideally, you would change the setting of the phone line so that it is not a ring down circuit. If that is not possible, the line check feature would need to be disabled via programming.

The 2100-VoIP2CS requires registration to either a SIP server or an ITSP to provide dial tone and allow for voice calls.

There are potentiometers on the phone board labeled VR1 and VR2. VR1 is for the speaker volume and VR2 is for the microphone volume. Clockwise increases the volume. A quarter turn will typically suffice.