How the system works
The SmartView 2 Platform is thoughtfully designed with components that seamlessly work together for optimal functionality.
- The All-in-One Elevator In-Car Unit (7200), available on July 31, 2024, serves as the primary interface for trapped passengers, integrating the camera, display, and phone. This unit ensures clear communication between the passenger on emergency personnel. The Modular Elevator In-Car Unit (7200M) provides an alternate interface for trapped passengers, enabling the use of an existing elevator phone and/or camera. This unit ensures clear communication between the passenger on emergency personnel.
- The Machine Room Unit (7100) acts as the system's nerve center. It gathers input from the Elevator In-Car Unit, provides real-time system status through its LED indicators, and efficiently channels data and voice through ethernet and a POTS (or its equivalent) connection.
- The monitoring service receives the voice call.
- The unit will state it's location and SmartView ID before starting the call
- If there is no response through the voice call, the operator will log into the SmartView Hub and activate the camera inside the elevator car
- If the elevator car is occupied, the operator can then send a text type message to the display in the car
- The trapped party can use the car panel buttons and provide a yes/no response
- Monitoring company will continue two-way conversation and remain on the line until help has arrived
- Once assistance has arrived, the operator will terminate the call
